PRIVACY POLICY

1. INFORMATION WE COLLECT

We may collect several types of information when you use the Platform.

(a) Personal Information

When creating an account or using the Platform, we may collect:

• Full name
• Phone number
• Email address (if provided)
• Location details
• Profile information
• Identification information (in case of worker verification)

(b) Service and Booking Information

When you book services through the Platform, we may collect:

• service requests
• worker preferences
• job location
• booking date and time
• service history.

(c) Payment Information

Payments on the Platform may be processed through third-party payment providers.

We may collect limited payment details such as:

• transaction ID
• payment status
• payment method.

Sensitive payment details such as card numbers are typically processed directly by payment gateways.

(d) Device and Technical Information

When using the Platform, we may collect information such as:

• device type
• operating system
• IP address
• mobile device identifiers
• app usage data.

(e) Location Information

To facilitate service bookings, we may collect location information such as:

• city
• approximate service address
• GPS location (if permission is granted through the mobile app).

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• create and manage user accounts
• process service bookings
• connect Users with Workers or Professionals
• facilitate payments
• provide customer support
• improve the Platform and services
• communicate updates or service notifications
• detect fraud, abuse, or misuse of the Platform.

3. INFORMATION SHARING

We may share your information in the following situations.

(a) With Workers or Professionals

When a booking is made, certain information may be shared with the Professional performing the service, including:

• name
• service location
• contact information.

This is necessary to complete the requested service.

(b) With Service Providers

We may share information with third-party service providers that help operate the Platform, including:

• payment processors
• cloud hosting services
• communication tools
• analytics providers.

These providers are required to handle information securely.

(c) Legal Compliance

We may disclose information if required to:

• comply with legal obligations
• respond to lawful requests from authorities
• protect the rights or safety of OnBase or its users.

4. DATA SECURITY

We take reasonable technical and organizational measures to protect user information from:

• unauthorized access
• loss
• misuse
• alteration.

However, no system can guarantee complete security of information transmitted over the internet.

Users are encouraged to keep their account credentials secure.

5. DATA RETENTION

We retain personal information only for as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce platform policies.

After this period, data may be deleted or anonymized.

6. USER RIGHTS

Users may request to:

• access personal information
• update incorrect information
• delete their account
• withdraw consent where applicable.

Such requests may be submitted through our support contact.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies or similar technologies to:

• remember user preferences
• improve website performance
• analyze user behavior.

Users may disable cookies through their browser settings, although some features may not function properly.

8. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.

OnBase is not responsible for the privacy practices or content of such third-party services.

Users are encouraged to review their respective privacy policies.

9. CHILDREN'S PRIVACY

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If such information is discovered, it will be deleted promptly.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in:

• legal requirements
• technology
• business practices.

Updated policies will be posted on the Platform with a revised "Last Updated" date.

Continued use of the Platform after updates indicates acceptance of the revised policy.

11. GOVERNING LAW

This Privacy Policy shall be governed by the laws of India including the Information Technology Act, 2000.